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Refund policy

At Corner Stone Hardware, customer satisfaction is important to us. If your order arrives damaged, defective, or does not meet your expectations, we are committed to providing a fair and transparent return and refund process.

1. Return Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unused and in their original condition;
  • Be returned in the original packaging whenever possible;
  • Include all accessories, manuals, and components originally provided;
  • Be accompanied by proof of purchase, such as an order number or receipt.

Products designated as final sale, clearance items, personalized products, or custom-made items may not be eligible for return unless they arrive damaged or defective.

2. How to Request a Return

To initiate a return, please contact us at support@cornerstonehardware.store and provide:

  • Your order number;
  • The item(s) you wish to return;
  • A brief explanation of the reason for the return.

Our support team will review your request and respond within 1–2 business days with return instructions if your request qualifies.

3. Return Shipping

Damaged, defective, or incorrect items: If we determine that the item was received damaged, defective, or incorrect, we may provide a prepaid return label or arrange an alternative resolution at no additional cost to you.

Customer preference returns: If the return is requested due to a change of mind, incorrect selection, or other customer preference reasons, the customer may be responsible for return shipping costs unless otherwise required by law or stated in a promotion.

4. Inspection and Approval

Returned products are inspected upon receipt. Refunds, exchanges, or other resolutions are subject to verification that the returned item meets the eligibility requirements outlined in this policy.

5. Refunds

Once the returned item has been received and approved, refunds will be issued to the original payment method used for the purchase.

  • Approved refunds are typically processed within 5–7 business days.
  • Financial institutions and payment providers may require additional processing time before funds appear in your account.
  • You will receive a confirmation email once the refund has been initiated.

6. Exchanges

If you would prefer an exchange, please indicate this when contacting our support team. Eligible items may be exchanged for the same item or another available product of equal or lesser value, subject to inventory availability.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered the shipping process, cancellation may not be possible, and the order may instead be subject to this Return & Refund Policy.

8. Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing components, please notify us within 48 hours of delivery.

Please include:

  • Your order number;
  • Clear photographs of the item and packaging;
  • A description of the issue.

After review, we will work with you to provide an appropriate resolution, which may include a replacement, refund, store credit, or other remedy where applicable.

9. Non-Returnable Items

The following items may not be eligible for return unless defective or required by law:

  • Final sale or clearance products;
  • Personalized or custom-made items;
  • Products showing signs of use, damage, modification, or missing components not caused by us.

10. Restocking Fees

Corner Stone Hardware does not currently charge a restocking fee on approved returns unless specifically disclosed at the time of purchase.

11. Refund Questions and Disputes

If you have questions regarding a refund, return, or exchange, please contact our customer support team. We will make reasonable efforts to resolve concerns promptly and fairly.

12. Contact Information